Refund policy

Please note that all items are handmade.
No returns, no refunds, and no exchanges.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift boxes or gift cards.

 

You can always contact us for any question at mosaic.motif.ca@gmail.com